Frequently Asked Questions

May I submit an Anonymous complaint?

You may request to keep your personally identifiable information confidential. Regardless, the Board treats your desire for anonymity as the default assumption. Although the Board make every effort to protect your anonymity, it cannot be guaranteed because it may be necessary divulge circumstantial information that may imply your identity when interrogating a perfectionist. If you are personally involved in the context of the complaint (or directly with the perfectionist), it is very possible that your identity will eventually be known to the perfectionist.

 

Are there any fees to pay?

No. It costs the public nothing to file a complaint.

 

Are complaints confidential?

Yes. In fact, all information collected by the Board from the public is subject to severe and restrictive handling processes. As a rule of thumb, information is shared on a need-to-know basis. An obvious exception is that we are required to comply with warrants from law enforcement authorities.

 

What is the duration of an investigation?

The duration of an investigation varies based on the complexity of the situation. Generally, 2 to 3 months are necessary to complete an investigation. The Board is required to inform you of the status of the investigation within 1 month of the investigation having begun, and every 2 weeks after that until the investigation has concluded.

 

Can my perfectionist contact me?

It is expressly prohibited for a perfectionist to contact you, once he has been informed of the investigation. However, this does not apply if you have requested to remain anonymous.

 

Will I have to present myself as a witness?

You are never obligated to present yourself as a witness and it is quite rare that the Board ever makes such a request, given that all necessary information can be obtained by you through your communications with the Board member that handles your case. An important exception is if a law enforcement authority is involved in the investigation (e.g. for complaints relating to illegal activity); in that rare case, you may be subject to any number of police warrants or court subpoenas.

 

Will I be informed of the conclusion of an investigation?

Yes. Not only will you be informed of when an investigation has concluded, but you will also be informed of its conclusions and aftermath.

 

Are there any repercussions to an investigation?

If it is proven – beyond all reasonable doubt – that the perfectionist has indeed violated the Nobility International Code of Ethics (NICE), there will absolutely be repercussions for the perfectionist. At minimum, the perfectionist will officially be warned and subject to an automatic audit of all error-correction activities. For more egregious violations of the NICE, the perfectionist may face suspension, deregistration, fines, transaction fees, transaction restrictions, and commercial limitations.

 

Can I be compensated by the perfectionist?

In the interest of protecting the public, the Board’s priority is to ensure compliance with the NICE and that violations of it are not repeated. In order to claim damages, you will have to seek recourse in a civil court. Nevertheless, if the Board determines that the damages are directly due to the professional negligence of the perfectionist (or any other violation of the NICE), the Board will submit a request to have you compensated by the Nobility International Dollar Agency* (NIDA).

 

What can I do if I disagree with a decision of the Board?

You may contact us to request an appeal, if you have additional evidence or information about your case that was not divulged during the initial investigation. You have the right to 2 appeals. The first appeal is handled by a different member of the Board than the one you who initially handled the investigation. The 3rd and final appeal will be deliberated by a subcommittee of the Nobility International Supreme Committee.

 

* NIDA is currently in development; it will be unable to compensate until development has completed.